Regarding the refund you've asked for the QuickBooks Online Essentials Subscription, I'd like to know if you've contacted the support team about this matter last year. This is because we're unable to give the exact time when the subscription would end. I can see that you wanted to know more details of the time of the scheduled end date of the trial subscription and the refund of the account you've paid last year.Īllow me to share some details about the free subscription, if the trial end date is April 30, it's advisable to do that transactions within April 29. This is not the experience we wish you to have. Thank you for voicing your concerns, Miller. Speaking of customer service when I attempt to start a online chat session the experts are currently off-line. I’m currently trying to decide if the convenience of QuickBooks makes up for the lack of customer service. I am locked out of my account because my free account expired on 4/30, shouldn’t it be midnight tonight? Or since I already went without a day or so of service earlier this year shouldn’t it be 5/1 or 5/2? I was planning to upgrade to essentials after filing my taxes this year but this is also a source of contention to me because I attempted this last year and did not realize there was a bunch of downloading to do so I changed my mind but was never able to get a refund for the month of essentials that I never used. I had to try and remember what I had quoted to make it match. This was embarrassing as it seems that I did not pay my bills. I also had the interruption in Jan, I happened to be at a customers house trying to get paid at the end of the job and I could not log into the invoice which I had already saved at the beginning of the job. I am starting to regret ever dealing with QuickBooks.
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Our engineers are looking into this to identify what's causing this behavior.
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